Your data, in plain words

To give you a trading account we need to know who you are, how to reach you and what happens on your account. We collect that information, use it to run the service and keep it secure.

The sections below go through each part in turn. Where the final wording is a legal matter, a marker shows that it is still to be approved.

• Registration details
  Name, email address, phone number, date of birth and country of residence.
• Profile details
  City, address and postal code, if you add them to your profile.
• Verification documents
  Proof of identity and proof of residence that you upload for account verification.
• Account records
  Trading accounts, deposits, withdrawals, adjustments, orders and positions.
• Sign-in information
  The time and IP address of your last login, and the browser used for each session.
• Messages
  What you send to support, so that we can answer and keep a record of it.

• Running your account
  Opening accounts, showing balances and statements, and executing your orders.
• Verifying identity
  Checking the documents you upload before live trading and withdrawals are enabled.
• Processing payments
  Reviewing and posting deposit and withdrawal requests.
• Keeping accounts secure
  Limiting repeated login attempts and signing out other devices when a password changes.
• Contacting you
  Service messages, and notifications by the channels you have switched on.
• Meeting legal duties
  Record-keeping and checks that financial services rules require.

A cookie is a small file a website stores in your browser. This site sets two, both strictly necessary: without them you could not stay signed in. They are marked httpOnly, which means scripts running in the page cannot read them.

You can delete or block cookies in your browser settings. If you block these two, the public pages still work but you will not be able to log in.

Personal data is shared only where the service needs it or the law requires it. The kinds of recipient this typically involves are:

• Payment providers
  To process a deposit or a withdrawal you have requested.
• Infrastructure providers
  Hosting, file storage and email delivery that the platform runs on.
• Authorities
  Regulators, courts or law enforcement, when there is a legal obligation.
• Advisers and auditors
  Under confidentiality, where they need access to do their work.

Data is kept for as long as your account is open and, after that, for the period financial services rules require.

One thing is true by design: the record of money movements on an account and the log of back-office actions are append-only. Entries can be added but not edited or deleted, which is what makes your statement reliable.

• See and correct
  Your personal details are visible in your profile and most can be edited there.
• Choose your notifications
  Email, SMS, push and phone-call notifications can each be switched off in Profile, under Settings.
• Ask for a copy
  You can ask what personal data is held about you.
• Ask for deletion
  You can ask for data to be erased, subject to the records the law obliges us to keep.

Questions about this page or about your data go to the support team, who will pass them to the person responsible for privacy.